Rental Terms and Cancellation Policy

1. Quotes and booking

Every quote lists the unit rental, rental period, delivery and pickup, any rush or timed fee, service visits, extras and sales tax. A booking is confirmed when you sign the invoice and we have a valid card or approved account on file.

2. Payment

We accept Visa, Mastercard, American Express, Discover and ACH. Event rentals are charged when you book. Jobsite rentals are charged at the start of each 28-day cycle. Businesses with approved credit may pay on net-30 terms. Drivers do not collect payment. We do not add fuel surcharges or card convenience fees.

3. Event rental period

The event rate covers up to 7 days on site. Event units are delivered the day before the event and picked up the next business day. Event units are not serviced during the rental unless service visits are on the invoice.

4. Jobsite rental period and renewal

Jobsite and long-term rentals are billed in 28-day cycles. Each cycle includes one service visit per week. Rentals renew automatically at the start of each new cycle until you request pickup. Cycles are not prorated. Delivery and pickup are charged once, on the first invoice.

5. Ending a rental

Call (432) 239-8866 to request pickup. We pick up within 1 to 2 business days. Billing ends with the cycle in which you requested pickup. Event pickups are scheduled at booking.

6. Cancellation and date changes

Cancel 24 hours or more before the scheduled delivery for a full refund. Cancellations inside 24 hours carry a $75 trip fee. Once a same-day truck has left the yard, the trip fee applies. Date changes made with 48 hours' notice are free.

7. Site access and placement

You agree to provide a level, firm, safe spot that our truck can reach within about 50 feet, clear of vehicles, overhead lines and buried utilities you know about. If a driver cannot place or service a unit because of access, a trip fee may apply. Units in streets or sidewalks need the permit required by the city.

8. Damage, loss and misuse

Normal wear is our cost. You are responsible for damage caused by fire, vandalism, graffiti, vehicles, tipping caused by misuse, or theft, billed at repair or replacement cost. Do not put trash, diapers, food, gasoline or chemicals in the tank; cleanup fees apply. We are not responsible for damage to landscaping, sprinklers or buried lines that were not marked before delivery.

9. Extra service

Extra service visits can be added any day we run routes and are billed per visit, as shown on your quote.

10. Weather and delays

We stake or strap units at windy sites. Delivery and service may be delayed for unsafe roads, storms or site closures; we will call you with a new time.

Questions about these terms? Call (432) 239-8866.